New Client Information Form
For your convenience we have provided a New Client Form that you can download and complete prior to your visit.
If you have a consultation with one of our specialists, please be sure to arrive at least fifteen minutes prior to your appointment so one of our team members may assist you in completing any paperwork needed. We make every effort to obtain complete records from your veterinarian prior to your visit, however, we do ask that you bring any test results, medication your pet is currently taking, and x-rays or other diagnostic images (if applicable).
An exam fee is charged for all visits and will vary by department. After a thorough examination, recommendations for treatment will be presented to you along with an estimate of associated costs. A deposit is required to initiate treatment with the balance due at the time of discharge.
We accept several payment options including cash, personal check, debit cards, Visa, MasterCard, Discover, and American Express. If financial assistance is needed, we offer our clients CareCredit*. To learn more about CareCredit or to apply now, please visit carecredit.com/vetmed.
*Please note that not all financing plans on the CareCredit website are available. Please verify with the VSEC Client Service Representative which plans are accepted.
We work with multiple pet insurance companies. If you have pet insurance, we will gladly assist you with the forms so that reimbursement may be handled in a timely manner.
We believe the best possible experience is one that involves an open and collaborative exchange of information. We work together with your family veterinarian and will communicate regularly with you and your veterinarian throughout your pet’s treatment.
Consultations with our board-certified specialists are accepted by referral from your family veterinarian and by appointment*. Our specialists are available Monday through Friday from 9:00 am. In addition, cardiology appointments are also available on Saturdays. For your convenience, we offer drop off service for certain diagnostics and procedures.
Your pet’s primary care veterinarian will send us your pet’s medical records and you may be asked to bring x-rays or other test results. Some patients require sedation for diagnostic procedures, therefore you may be asked not to feed your pet after 9:00 pm the evening prior to your appointment (water is ok).
*Individual specialty department schedules may vary. Please call for details.
No appointments are needed for emergency services. We accept patients 24-hours a day, 365 days a year for emergencies. It is helpful if you are able to call us at 805.492.2436 so that we may prepare for your arrival. Please let us know if you would like assistance transporting your pet from the car into the hospital.
Frequently Asked Questions
How do I contact the doctor if I have concerns?
All of our doctors make themselves readily available to speak with our clients. You may contact the hospital directly at 805.492.2436. If the doctor is with a patient one of our highly trained veterinary technicians may be able to answer your questions. If you leave a message for one of our doctors, they will always return your call.
What procedures require my pet to fast after midnight?
Please do not feed your pet after midnight for the following procedures:
- Abdominal ultrasound
- CT scan
- Surgical consultations – if there is the potential for surgery to be performed the same day
- Any surgical procedure
- Any procedure requiring sedation (feeding tube placement, bone marrow aspirate)
Will my pet's surgery be done the same day as the consultation?
If your pet was fasted after midnight prior to the appointment, and based on the medical necessity and/or schedule of the surgeon, it may be the same day. This would be discussed with you prior to the appointment.
My pet requires an ultrasound. Will the ultrasound be included in the internal medicine consult?
Our internal medicine doctor will spend at least 1 hour with you in the initial consultation which includes review of all pertinent records provided by your primary care veterinarian and a complete physical examination. If diagnostics, such as an ultrasound are recommended, it will be a separate fee and can take up to 30 minutes to 1 hour. This will be discussed with you during the consultation and you will be required to authorize any recommended procedure.
What type of specialty services do you offer?
For our patients that need additional assistance with healing, we also employ the use of hyperbaric oxygen therapy (HBOT), which significantly accelerates recovery. VSEC is one of only a few hospitals in Southern California that has a high-pressure hyperbaric chamber.
Will the specialist/emergency clinician discuss my pets care with my family veterinarian?
Yes. We strive to serve as a partner to our referring veterinary community, offering specialty and emergency care when needed. It is our goal to work with your veterinarian in determining the best diagnostic and treatment plan for your pet. We know how important a team approach can be, so we keep an open line of communication at all times, keeping both you and your regular veterinarian informed.